Privacy Policy

1. Introduction

Picks.ch (“we”, “our”, or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

We comply with the Swiss Federal Act on Data Protection (FADP/DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following categories of personal data:

2.1 Information You Provide

• Account information: name, email address, phone number, password
• Profile information: profile photo, business name (for business accounts)
• Listing content: item descriptions, photos, pricing, location
• Communication data: messages sent through our messaging system
• Payment information: billing address, transaction records (payment card details are processed by Stripe and not stored on our servers)

2.2 Information Collected Automatically

• Device information: browser type, operating system, device type
• Usage data: pages visited, listing views, search queries, interaction patterns
• Location data: approximate location based on IP address
• Cookies and similar technologies: session cookies, preference cookies, analytics cookies

3. How We Use Your Data

We use your personal data for the following purposes:

• Platform operation: creating and managing your account, processing listings, facilitating communication between users
• Payment processing: processing transactions, managing subscriptions, issuing receipts
• Communication: sending service-related notifications, listing updates, and security alerts
• Improvement: analyzing usage patterns to improve our platform, fix bugs, and develop new features
• Safety and security: detecting and preventing fraud, enforcing our Terms of Use, protecting users
• Legal compliance: complying with applicable laws and regulations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: processing necessary to provide our services to you
• Legitimate interest: improving our platform, ensuring security, preventing fraud
• Consent: where you have given explicit consent (e.g., marketing communications)
• Legal obligation: compliance with Swiss and applicable EU laws

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Other users: your public profile and listing information is visible to other users
• Payment processors: Stripe processes payment information on our behalf
• Service providers: hosting providers, email services, and analytics tools that help us operate the platform
• Legal authorities: when required by law or to protect our rights and the safety of our users

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Active accounts: data is retained while your account is active
• Deleted accounts: account data is deleted within 30 days of account deletion, except where retention is required by law
• Transaction records: retained for 10 years as required by Swiss commercial law
• Communication logs: retained for 1 year after the last message

7. Your Rights

Under Swiss data protection law (and GDPR where applicable), you have the following rights:

• Right of access: request a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your personal data
• Right to restriction: limit how we process your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interest
• Right to withdraw consent: withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at privacy@picks.ch.

8. Cookies

We use cookies and similar tracking technologies to improve your experience:

• Essential cookies: required for the platform to function (authentication, security)
• Preference cookies: remember your settings (language, currency)
• Analytics cookies: help us understand how you use the platform

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), secure password hashing, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data is primarily stored and processed in Switzerland. Where data is transferred to countries outside Switzerland or the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

12. Contact & Supervisory Authority

For questions about this Privacy Policy or to exercise your data protection rights, contact us:

Email: privacy@picks.ch
Or visit our contact page.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.